We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund or exchange if requested. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

 

Therefore, if you are not completely satisfied with the product, we are happy to exchange or refund the cost of the goods, provided they are returned back to us in pristine condition, with a valid receipt of purchase, within 14 days of notifying us that you require a refund (and no longer than 28 days from the date of purchase). Customer pays return shipping. Once items have been received an exchange or refund will be processed and the customer notified via email. Please note, unless faulty, the cost for express postage charge will not be refunded.

 

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

In the first instance, please contact Lauren at contact@busybrainsactivitypacks.co.uk